MOC 10982 – Supporting and Troubleshooting Windows 10

Il corso ha una durata di 40 ore, 8 ore al giorno per 5 giorni.

Verrà attivato al raggiungimento minimo di 5 partecipanti.

I docenti sono MTC (Microsoft Certified Trainer) con esperienza pluriennale.

L’obiettivo è trasmettere ai partecipanti le competenze necessarie a supportare pc e device Windows 10 e ad affrontare le relative problematiche di troubleshooting all’interno di un dominio Windows Server.

Al termine del corso gli allievi saranno in grado di:

• Troubleshoot startup issues and operating system services on a Windows 10 PC.
• Resolve issues related to hardware devices and device drivers.
• Troubleshoot Windows 10 PCs remotely.
• Troubleshoot issues related to network connectivity.
• Troubleshoot client configuration failures and GPO application issues.
• Troubleshoot issues related to user settings.
• Troubleshoot remote connectivity issues.
• Resolve issues related to accessing resources from computers that are domain-joined.
• Resolve issues related to accessing resources from computers that are not domain-joined.
• Troubleshoot issues related to application installation and operation.
• Recover a PC running Windows 10.

• esperienza nel supporto di infrastrutture IT;
• buona conoscenza dei fondamenti di networking (TCP/IP, UDP, DNS);
• buona conoscenza dei principi e fondamenti di Active Directory;
• comprensione dei componenti di una infrastruttura PKI;
• conoscenza basilare di Windows Server 2012;
• aver frequentato i corsi MOC 20697-1 – Installing and Configuring Windows 10 e MOC 20697-2 – Deploying and Managing Windows 10 Using Enterprise Services o possedere competenze equivalenti.

PROGRAMMA DETTAGLIATO DEL CORSO

Implementing a Troubleshooting Methodology

• Overview of Windows 10
• Introduction to the EDST Job Role
• Overview of the Troubleshooting Steps
• Troubleshooting Tools

Troubleshooting Startup Issues

• Overview of the Windows 10 Startup Recovery Environment
• Troubleshooting Startup Settings
• Troubleshooting Operating System Services Issues
• Recovering BitLocker-Protected Drives

Troubleshooting Hardware and Device Drivers

• Troubleshooting Device Driver Failures
• Overview of Hardware Troubleshooting
• Troubleshooting Physical Failures
• Monitoring Reliability
• Configuring the Registry

Troubleshooting Remote Computers

• Using Remote Desktop
• Using Remote Assistance
• Remoting with Windows PowerShell

Resolving Network Connectivity Issues

• Determining Network Settings
• Troubleshooting Network Connectivity Issues
• Troubleshooting Name Resolution

Troubleshooting Group Policy

• Overview of Group Policy Application
• Resolving Client Configuration Failures and GPO Application Issues

Troubleshooting User Settings

• Troubleshooting Sign In Issues
• Troubleshooting the Application of User Settings

Troubleshooting Remote Connectivity

• Troubleshooting VPN Connectivity Issues
• Troubleshooting DirectAccess

Troubleshooting Resource Access Within a Domain

• Troubleshooting File Permissions Issues
• Recovering Files Encrypted by EFS
• Troubleshooting Printer Access Issues

Troubleshooting Resource Access for Non Domain Member Clients

• Configuring and Troubleshooting Device Registration
• Configuring and Troubleshooting Work Folders
• Configuring and Troubleshooting OneDrive Access

Troubleshooting Applications

• Troubleshooting Desktop App Installation Issues
• Troubleshooting Desktop Apps
• Managing Windows Store Apps
• Troubleshooting Access to Company Web Applications

Maintaining Windows 10

• Managing and Troubleshooting Windows Activation
• Monitoring and Troubleshooting Performance
• Applying Applications and Windows Updates

Recovering Data and Operating System

• File Recovery in Windows 10
• Recovering an OS